Logo
FAQ Page

Terms and Conditions

Trust Starts with Transparency

These Terms and Conditions outline the rules for using the insurance services of Good Shepherd Insurance Agency Inc., whether accessed through our website or mobile application. By creating an account with us, you acknowledge and agree to be bound by these Terms.

We encourage you to read them carefully to understand your rights, responsibilities, and the protections provided when using our services.



1. Account Registration

  • You must provide accurate and complete information during the registration process.
  • You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
2. Eligibility

  • You must be at least 18 years old and legally capable of entering into a contract to use our services.
  • Our services are available only within the Philippines. It is your responsibility to ensure that your use of our services complies with applicable laws and regulations in your jurisdiction.
3. Insurance Coverage

  • The insurance coverage provided through our platform is subject to the terms and conditions of the specific insurance policy purchased.
  • You must carefully review the policy documents provided to you to understand the coverage, limitations, and exclusions.
4. Premium Payments

  • Premium payments are due as specified in your insurance policy.
  • Failure to pay premiums may result in the cancellation of your insurance coverage.
5. Collection and Use of Personal Information

  • Purpose: We collect personal information only for specific purposes, including providing insurance quotes, processing claims, and improving our services.
  • Consent: By signing up for an account, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
  • Data Minimization: We collect only the necessary data required for these purposes.
  • User Rights: You have the right to access, correct, or request the deletion of your personal data. You may also request a copy of your data in a commonly used format.
  • Data Retention: Personal data will be retained for 5 years, or shorter if legally permissible, after it has fulfilled its purpose. Afterward, it will be securely deleted or anonymized.
  • Third-Party Sharing: We do not share your data with any third parties. We will never sell your data. We only share the necessary data required by the Insurance Provider when processing insurance quotations and insurance policies.
  • Security Measures: We implement strong security measures, including encryption of sensitive data using the latest hashing algorithms, regular security audits, application security, strict access control, and multifactor authentication, to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
  • Breach Notification: You will be notified within 72 hours in the event of a data breach that may affect your personal data.
6. Termination

  • You may terminate your account at any time by contacting customer support.
  • Inactive accounts for more than 5 years will be deleted from our servers. Users will be notified before any deletion takes place.
  • We reserve the right to suspend or terminate your account at our discretion, without prior notice, if we believe that you have violated these Terms or engaged in fraudulent or illegal activities.
7. Limitation of Liability

  • To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.
  • Our total liability to you for any claims arising out of these Terms or your use of our services shall not exceed the amount paid by you to us in the preceding six months.
8. Governing Law and Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the Philippines, specifically under the jurisdiction of Bangkal Makati, Philippines, without regard to its conflict of law provisions.
  • Any disputes arising out of or in connection with these Terms shall be resolved exclusively by the courts of Bangkal Makati, Philippines.
9. Amendments

  • We reserve the right to modify or update these Terms at any time. Significant changes related to data privacy will require your consent.
  • The updated Terms will be effective immediately upon posting on our website or mobile application. We will notify you via email of any significant changes. Your continued use of our services after the posting of updated Terms constitutes your acceptance of such changes.
10. Contact Us

  • If you have any questions or concerns about these Terms or our services, please contact our Data Privacy Officer at dpo@goodshepherd.com.ph.

By signing up for an account with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Our Certificates and Badges